Your feedback is important to us

The Department of Primary Industries and Fisheries (DPI&F) is committed to building and maintaining relationships with our clients and staff.

To facilitate such relationships, DPI&F encourages and appreciates feedback from stakeholders and clients. Feedback helps to shape our service delivery, values and improve the way we achieve our goals and interact with each other.

So we like to know if we get something right or wrong, to help us get it right next time.

How to provide feedback

You can provide feedback to DPI&F in the way that suits you best - by phone, email, post, in person or online. See Contact us for DPI&F contact details.

Compliments and complaints form

How your complaint will be handled

If your complaint relates to a local service delivery problem, it will normally be handled by an officer with appropriate training in the business group or region of the department involved.

If your complaint is in relation to an organisational problem such as misconduct by staff, misuse of resources, maladministration, or danger to the environment or public health, the Corporate Integrity and Governance Unit in Brisbane will manage your complaint.

If there is a specialised or statutory process for dealing with an issue (such as freedom of information requests), we are obliged to use that process.

After the complaint has been considered, the department will contact you to explain what has been found and the action that will be taken.

Policy statement

DPI&F is committed to managing complaints in an accountable, transparent and timely manner.

DPI&F is committed to the following complaint management principles:

• fair, objective and professional assessment of complaints
• timely resolution of complaints
• protecting confidentiality of complainants so far as that is possible
• taking steps to protect complainants from retribution
• application of natural justice
• integrating complaint information into business improvement processes.