Access information held by the department
You can request access to government-held information under the Right to Information Act 2009.
What you can access
Right to information is the Queensland Government's approach to giving the community greater access to information.
We are committed to providing access to information held by the government unless on balance releasing it is contrary to the public interest.
Amendments introduced by the Information Privacy and Other Legislation Amendment Act 2023 mean that, from 1 July 2025, all requests to access information held by the Queensland Government are managed under the Right to Information Act 2009. This includes requests for access solely to your own personal information.
Some department information is available without lodging an application.
Search for publicly available information
Before submitting an application, check if the information is already available through the:
Request information through administrative access
Some department information may be available without lodging a right-to-information application.
You may access information administratively if it includes:
- certain types of non-personal information without sensitivity or confidentiality
- your own personal information (not another person's, unless you have written consent).
If a document contains the personal or commercial information of multiple people, administrative access is only available when all parties provide prior written consent.
Read the Administrative Release Policy and Procedure (PDF, 282KB) for more details.
Make a right-to-information application
If the information is not available online, you can apply to access documents held in the department.
Your application must:
- be accompanied by the application fee if you are seeking information that doesn’t solely contain your personal information
- give enough information about the document for the responsible officer of the department or the Minister to identify the document
- state an address to which notices may be sent.
You can either:
- apply online
or - email or post your application and evidence of identity to the department.
Fees and charges
On 1 July 2025 most of our fees and charges increased by 3.4%, in line with the government's indexation policy.
- A right-to-information application has a $57.65 application fee (non-refundable).
- There is no fee for an application for information containing solely your personal information.
- Processing charges apply if requests take longer than 5 hours to process. The rate is $8.95 per 15 minutes (or part thereof).
- Copying fees are: 25c per A4 black-and-white page. Electronic copies are free.
There is no charge for the processing of documents that contain personal information.
Payment is only accepted by post or as part of the online application process.
We do not accept credit card payments via email or phone.
Timeframes
We process valid applications within 25 business days of receipt.
If consultation with third parties is required, we may extend the timeframe by 10 business days. A further extension may be negotiated with the applicant if additional processing time is required.
Your right to review remains unaffected by any agreed extension.
Apply to amend your personal information
You can apply to amend your personal information if you believe it is:
- inaccurate
- incomplete
- outdated
- misleading.
Complete the application form and email it to rtiservices@detsi.qld.gov.au.
There are no charges for applications to amend personal information.
Request a review of a decision
If you are dissatisfied with our decision, you can request a review.
- You can request an internal review by another officer in our department. This must be done within 20 business days of the date of the letter communicating the original decision.
- You can apply for an external review by the Office of the Information Commissioner. This must be done:
- within 20 business days of the date of the internal review decision
or - within 20 business days of the original decision if you choose to bypass internal review.
- within 20 business days of the date of the internal review decision
Contact us
Right to Information Services
GPO Box 2454
Brisbane QLD 4001
Phone: 07 3330 6111
Email: rtiservices@detsi.qld.gov.au